The retail banking industry is a whole different game than it used to be — deposits are on the decline, transaction costs are increasing, customer expectations are changing, and technologies are always evolving. Financial institutions are in search of a solution: one that provides clients with the personal touch they require for a positive experience, without requiring a costly 1:1 interaction with a banker just to complete a simple transaction.
Search no further, we’ve identified the solution. Well two to be exact: interactive digital signage and self-service technologies. Proven benefits of these innovative solutions include: increased client and staff engagement, higher client satisfaction and in-branch experience scores, and more opportunities for cross-selling and household penetration. That’s why we put together this playbook, to review the top-performing types of interactive displays and introduce the most modern self-service option on the market for financial institutes.
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