Understand the Science and Improve your Client Experience
Did you know the average American spends up to 2 years waiting in line, and that waiting time can cause elevated levels of stress, anxiety and even rage?
That may not seem like welcome news for financial institutions, understanding the science behind waiting in line can go a long way toward helping you control how the wait in your branch is perceived and how adjusting it can improve the client experience.
The good news is, you don’t have to have a PhD to benefit from their research—we’ve studied the studies and put together this downloadable resource to help you understand how your lines are affecting your clients. We've also included some tips that will help relieve the stress your clients feel when they step into your branch.