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A CASE STUDY ON CAPITOL CREDIT UNION

Take a look inside Capitol Credit Union's Austin, TX branch and see how they enabled the universal associate model through design, technology, and staff training.

Download now to:

  • Learn the story behind Capitol Credit Union's need for change and what they set out to achieve with this branch directly from their leadership.
  • Review the 3-step process that DBSI + CFM created to complete a full branch transformation in under 10 months.
  • Explore products and services like: NEXT (self-service), NOMADIX (tablet banking), Service Spots (flex spaces), and Universal Associate training.

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